Help & answers

Frequently asked questions

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Getting your order

Delivery & collection

We deliver across the West Midlands on our own fleet, and you can collect free from any of our stores. Areas, pricing, timescales and collection details are all in one place, kept up to date.

See delivery & collection details

Ordering & payment

Placing your order

How do I place an order?

Add what you need to your basket and check out online. Prefer to talk it through or order over the phone? Call us on 01543 256 567 or start a live chat.

You're also welcome to buy in person at any of our three West Midlands stores.

What payment methods do you accept?

We accept card (Visa and Mastercard), PayPal, and Klarna if you'd like to spread the cost, all processed securely through our payment providers. You can also pay by cash in store.

Do your prices include VAT?

Yes, the prices you see include VAT, so there are no surprises at checkout.

Is the price the same online and in store?

Yes, our prices are the same whether you order online or buy in store.

Can I change or cancel my order?

If your order hasn't been dispatched yet, get in touch as soon as you can and we'll do our best to amend it. Once it's on the way we may not be able to, but we'll always help where we can.

Will I get an order confirmation?

Yes, you'll get a confirmation email as soon as your order's placed. If it doesn't show up, have a quick look in your spam folder, and if it's still not there, give us a call or start a live chat and we'll check it came through.

There are no delivery options at checkout?

This usually means one of two things: it's a large or bulk order that needs a quote from us, or your address is just outside our standard delivery area. You can check areas and pricing on our Delivery & Collection page, or start a live chat or give the team a call on 01543 256 567 and we'll let you know what we can do.

Do you offer trade accounts or wholesale?

We do. If you're buying regularly or in volume, you can become a stockist or open a trade account, or call the team on 01543 256 567 for more information.

Our products

Products & quality

I'm not sure what I need, can you help?

Absolutely. We've got free online calculators for featheredge fencing, slabs and turf to help with quantities. Or pop into one of our stores or give us a call, and we'll do our best to help you work out what you need.

Will your panels fit standard concrete posts and gravel boards?

Yes, our standard panels are made to fit standard concrete posts and gravel boards. The exception is our decorative range, which is made at 1.8m (approx. 5ft 11in) wide, just under a standard 6ft. If you're fitting those with concrete gravel boards, add 2 timber laths per panel, one either side, for a neat, uniform 6ft finish.

What's the difference between framed and unframed panels?

Framed panels have a timber frame around the edges and extra backing rails, giving them a bit more strength for exposed or windy spots. Unframed panels are lighter and a great option for most gardens. Both are well made and built to last, so it comes down to your preferences and where it's being fitted.

If you're fitting to wooden posts, framed panels are usually the better fit, as they give you something solid to fix to.

How is your timber treated?

Our timber comes treated, either tanalised or dip treated, and each product listing tells you which. Tanalised is pressure-treated, with preservative forced deep into the wood for long-lasting protection against rot, and comes in green or brown. Dip treated is dipped in preservative, a popular and great-value choice that we do ourselves on site, available in golden larch or dark oak.

Is your timber sustainably sourced?

Yes. We use responsibly sourced timber, supplied through certified chain-of-custody suppliers and chosen for quality and longevity.

Do you make your own fencing?

We make many of our fence panels and gates ourselves in Lichfield, so we know exactly what goes into them. Anything we don't make, we stock from brands we know and trust. It's how we've built our name over the last 35 years.

Do you do custom sizes or cuts?

We can, depending on what you need. Give us a call on 01543 256 567 and we'll let you know what's possible.

Do you fit or install fencing?

We're mainly a supplier, but we can often help with fitting too. Give us a call on 0121 722 3422 with details of the job and we'll see what's possible.

How does buying Calor gas work?

Calor gas is exchange only, so you'll need to bring an empty cylinder of the same type to swap for a full one in store.

Peace of mind

Returns & damages

What if my order arrives damaged or incomplete?

Please check your order over when it arrives, and if anything's damaged or missing, let us know within two days. Give us a call on 01543 256 567 or message us through our contact page.

Can I return something I ordered by mistake?

Yes. Give us a call on 01543 256 567 or message us through our contact page with your order number and what you'd like instead, so the team have what they need to sort it. We'll arrange the exchange and get the right items out to you. A delivery charge applies for the new items, and there's a 15% restocking fee on the returned goods.

What if I change my mind?

Give us a call on 01543 256 567 or message us through our contact page, and we'll help where we can. Unused items in their original condition can be returned, with a 15% restocking fee. Once goods have been fitted or altered, we're not able to take them back.

How will I be refunded?

Refunds go back to your original payment method.

Visit us

Our stores

You're welcome to visit any of our three West Midlands stores to see the timber and products in person, open to trade and public six days a week. Coming in for something specific? It's worth calling ahead to check it's in stock at that store.

Head Office & Store