Privacy Policy

This policy explains what personal information we collect, how we use it, and the rights you have over it. It applies to the A&P Fencing website and online store.

Who we are

A & P Fencing (UK) Limited is the data controller for your personal information. We are registered in England and Wales (company number 04665932), registered office Hanover Court, 5 Queen Street, Lichfield, WS13 6QD. For any privacy questions, email sa***@**********co.uk or use our contact page.

What we collect and why

When you order from or contact us, we collect the details we need to serve you: your name, contact details, delivery and billing address, order details, and any message you send us. We also collect basic website-usage information through cookies.

We use this to process and deliver your order and take payment (our contract with you); to answer enquiries, improve and secure our service and prevent fraud (our legitimate interests); to send marketing only where you’ve opted in (your consent); and to keep accounting records (our legal obligations). We do not sell your personal information.

Who we share it with

We share your information only with the trusted providers who help us run the business — our payment providers (Stripe, Klarna and PayPal), and our email, reviews, live chat, analytics and advertising, accounting, hosting, security and fraud-prevention services — and only so far as they need it. Some are based outside the UK, in which case we rely on appropriate safeguards to protect your information. We may also share information where the law requires it.

Cookies

We use cookies to make the site work, remember your basket and preferences, and (with your consent) for analytics and advertising. You can accept or manage non-essential cookies through our cookie banner, or through your browser settings.

Keeping your information safe, and for how long

Our site uses secure, encrypted connections, and your full card details are handled by our payment providers and never stored by us. We keep your information only as long as we need it, and financial records for around six years to meet our accounting and tax obligations.

Your rights

You can ask us to access, correct, delete, restrict or transfer your personal information, or object to how we use it, and you can withdraw consent (such as for marketing) at any time. Email sa***@**********co.uk and we’ll respond within one month. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Changes and contact

We may update this policy from time to time; the date at the top shows when it last changed. Any questions, email sa***@**********co.uk, use our contact page, or write to us at A & P Fencing (UK) Limited, Freeford Bridge, Tamworth Road, Lichfield, WS14 9JB.